About

Culture Consulting Services

Building relationship-smart cultures where people thrive and perform.

What if the culture itself helped people connect?

Imagine a world where people come together to accomplish amazing things. And when things get hard between them (as they always do) everyone on the team has the skill to talk it out. They create win-win solutions quickly because they take the time to understand each other, even when they'll never agree. The relationship gets stronger, the connection gets clearer, and the team works together better than ever.

Building Relational Capacity

Just as working out at the gym with discipline builds muscle, working with each other with skill and support builds relational capacity. These are the kinds of relationships that make people go above and beyond, for the vision, and for each other. In this environment, feedback is given skillfully, trust is repaired promptly, and people talk directly to each other, not about each other.

Data-Driven Precision

Organizations invest billions managing customer relationships. C-FASTR™ brings that same rigor to the relationships inside: the ones that actually determine whether strategies execute and talent stays. It is a six-dimension diagnostic that shows leaders exactly where relational capacity is strong, where it's eroding, and what to address first. Not vague feelings. Precise insight.

Proven Results

Marcus Stephens

The Founder

Marcus Stephens has spent 25 years helping organizations figure out why good strategies don't execute, and it's almost never the strategy.

His background spans two worlds: technical delivery (software architecture, process design, business analysis) and culture transformation (team effectiveness, leadership development, organizational health). That combination taught him something most consultants miss: culture problems aren't soft. They have root causes, patterns, and leverage points. They can be diagnosed and fixed.

He created C-FASTR™ to do exactly that: a diagnostic that measures the six relationship dynamics that determine whether teams thrive or stall. Not engagement surveys. Not vibes. Precise insight into what's actually happening and why. It's the difference between saying "Bob has a sore throat" and "Bob has a severe staph infection that will require 7-14 days of Clindamycin." Engagement is a sentiment metric, which is extremely useful; C-FASTR is a diagnostic metric that is immediately actionable, measurable YoY, and scalable across the enterprise.

Results from his work at The Coca-Cola Company: 25% improvement in engagement scores, 92 NPS for workshops during difficult times, $6.2M in process optimization savings.

Marcus is a Fellow at The Transformation Guild and holds a BS in Electrical Engineering and Computer Science from Stevens Institute of Technology.

Ready to Talk?

A 30-minute conversation is enough to know if there's a fit. Let's explore what's happening in your organization and whether Culture Consulting Services can help.

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